If your question is not answered here, please
feel free to email me at- Cindy@crystalforest-gemtrees.com with your specific question and a reply will be sent ASAP.
Questions
1.What payment options do you offer?
You may pay for your purchase with a personal
check, bank or cashiers check, or money
order made payable to Cindy Maddox. Credit card;
You can also use your Visa or
Master card
through Pay- Pal or Pro-Pay for your purchases. Both are secure servers
the difference between Pay-Pal and Pro-Pay
is with Pay-Pal you have to be a member and
Pro-Pay you do not have to be
a member. With Pro-Pay It is just like using your credit card at
the store.Pro_Pay will email you a bill from
me it will show up as thecrystalforest@juno.com. All you have to do is follow the instructions
in the email and it will direct you to a
secure server and there you will enter your
information about your card. When you get
your credit card bill it will show up as
thecrystalforest@juno.com with the amount.
2.I have an account with Pay Pal. How do I
place an order using Pay-Pal? Once we have reached a agreement on size, wire color, base and gemstones
selection I will send you a invoice from Pay-Pal with
the total cost of the tree or trees including
shipping, It will say it is from me sales@crystalforest-gemtrees.com
Cindy Maddox.
4.I would like to use my credit card and I
do not want to use Pay-Pal. What other ways
can I pay you with a credit card?
We have Pro-Pay, you do not need to sign
up or be a member. It is just like using
your credit card at the store. I will email
you a bill from Pro-pay. All you have to
do is follow the instructions in the email
and it will directed you to a secure server
and there you will enter your information
about your card. When you get your credit
card bill it will show up as thecrystalforest@juno.com
with the amount.
Simply go to this page tree inquiry and pick your stones, wire and base then
click on the order butotn and place your
order. Or you if you have a question you
can call me at 828-287-3374
8. How will I know the price of the tree I want
custom made?
I will send you a price quote once an agreement
has been reached on size, wire color, base
and gemstones selection. You then have the
option of ordering or canceling.
10. How long will it take before my order is
shipped out?
For stock trees, shipment is usually within
a couple of days. For custom made trees the
turn
around is 2 weeks. Maybe sooner depending
on the order in which it is received .
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